RETAINER SUPPORT AGREEMENTS

Competitive and flexible rates from a trusted business IT support company

Use Your Time When You Need It

Our Retainer agreements work on the simple basis that you pay in advance for services. See below for a comparison and what is included in these agreements.

PRE-PAY

Pay for time in advance

  • Choose how much you want to go into your fund
  • Funds do not expire
  • Use Remote Support and On-Site time, plus other services against your fund
  • Auto Top-up when your fund reaches a preset amount
  • Remote Support time is deducted from your fund balance in 15 minute cost (£) increments
  • Log support requests / incidents by phone, email, web chat
  • Log and manage support requests / incidents via Online Portal
  • Secure remote control of all your computers and servers
  • Minor support tasks (password changes, password requests, etc) free of charge
  • On-Site time discounted by 10%
  • Account manager to handle queries, provide quotes and escalate issues

BLOCK-TIME

Monthly time with rollover

  • Choose how many hours per month you need for Remote Support
  • Option to add On-Site time
  • Any unused hours are rolled over by 1 month
  • 30 day rolling agreement
  • Monthly bill in advance for your monthly Block-Time
  • Remote Support time is deducted from your time balance in 15 minute time increments
  • Log support requests / incidents by phone, email, web chat
  • Log and manage support requests / incidents via Online Portal
  • Secure remote control of all your computers and servers
  • Minor support tasks (password changes, password requests, etc) free of charge
  • On-Site time discounted by 10%
  • Account manager to handle queries, provide quotes and escalate issues