IT SUPPORT PLANS
All inclusive, cost effective business it support
IT SUPPORT PLANS
Monthly Support Plans
Our Monthly IT Support Plans are a great way to have all of your IT requirements looked after for a simple per user per month cost.
Just choose a plan, and we’ll do the rest!
These plans offer unlimited remote support time¹ providing support of your systems.
See below for a detailed comparison of our Monthly IT Support Plans:
- Unlimited¹ support requests / incidents per month for included hardware / software
- Service Level Agreement
- Log support requests / incidents by phone, email & web chat
- Log and manage support requests / incidents via Online Portal
- Secure remote control of all your computers and servers
- Account manager to handle queries, provide quotes and escalate issues
- Weekly checks² of your backup logs and remediation
- Weekly checks² of your security (Anti Virus) logs and remediation
- Configure devices to install automatic updates from Microsoft
- User account taks included (add, remove or change user accounts / O365 / other Email)
- 10% discount on our on-site rates
- Management of your software licensing and SAAS subscriptions
- As Essentials, plus:
- FREE Anti Virus for each desktop/laptop computer
- Installation of our Remote Monitoring & Control tool on all PC’s and Servers, Daily PC health checks, Hourly PC reporting and 15 minute server reporting
- Weekly check of available critical patches, and installation. Includes Microsoft and supported 3rd party Apps
- Monthly installation of non-critical patches (desktop & server). Includes Microsoft and supported 3rd party Apps
- Daily checks of your backup logs² and remediation
- 6-monthly tests of your backups
- Broadband management (Liaise with ISP to resolve issues)
- Domain management (Update DNS records as needed. Free domain renewal service if required)
- Install minor updates to existing applications across devices/servers
- 15% discount on our on-site rates
- As Pro, plus:
- FREE Cloud Backup for each users documents⁴ from their desktop/laptop computer
- FREE 200Gb Cloud Backup for each server
- Asset management and reporting (Hardware and Software)
- Install new applications and major upgrades to existing applications across devices/servers
- Mobile device management
- Setup new equipment³ for users (desktops/laptops/mobile devices)
- Reimage existing equipment as needed to solve issues
- ProActive Server monitoring (disk space, event logs, disk health), and recommendations
- 20% discount on our on-site rates
- Unlimited support is offered remotely only, and on a best effort basis. Sometimes we need to provide an alternate solution rather than spend excessive valuable time on a problem.
- Weekly and Daily checks of backup and security software is on the basis that logs can be forwarded to us by email, checked via an accessible portal, or checked as a supported product by our Monitoring & Control Tool
- Setup of new equipment, and re-imaging of existing equipment is subject to the equipment being supplied by PS Tech, or deemed supportable at the time of the incident/need.
- Documents backup is limited to Microsoft Office file types, PDF, ODT, RTF, TXT. WPS, CSV, Retention of 28 days only. More advanced backup options available.
Subscribe For Tips & Offers
Please fill out the form to opt into exclusive promotions, offers and useful tech tips!