IT SUPPORT SERVICES

Managed proactive support for your users and network

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IT SUPPORT SERVICES

Managed Services Support

Our Managed Service Plans are a great way to have all of your IT requirements looked after for a simple per user per month cost.

Just choose a plan, and we’ll do the rest!

These plans offer unlimited remote support time¹ providing support of your systems.

See below for a detailed comparison of our Managed Service Support Plans:

Our Managed Service Plans are a great way to have all of your IT requirements looked after for a simple per user per month cost.

Just choose a plan, and we’ll do the rest!

These plans offer unlimited remote support time¹ providing support of your systems.

See below for a detailed comparison of our Managed Service Support Plans:

Comments

  1. Unlimited support is offered remotely only, and on a best effort basis. Sometimes we need to provide an alternate solution rather than spend excessive valuable time on a problem.
  2. Weekly and Daily checks of backup and security software is on the basis that logs can be forwarded to us by email, checked via an accessible portal, or checked as a supported product by our Monitoring & Control Tool
  3. Setup of new equipment, and re-imaging of existing equipment is subject to the equipment being supplied by PS Tech, or deemed supportable at the time of the incident/need.
  4. Documents backup is limited to Microsoft Office file types, PDF, ODT, RTF, TXT. WPS, CSV, Retention of 28 days only. More advanced backup options available.

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Contact Us | PS Tech, 1 Church Street, Edenbridge, Kent, TN8 5BD

About Us | PS Tech provide IT solutions & support to business of all sizes. Customer service is our driving force. We are based in Edenbridge Kent.

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