Managed IT Support Services

A Managed Services Provider (MSP) refers to a third-party organisation that remotely manages and maintains a business's IT infrastructure, encompassing systems, networks, and applications. MSPs take a proactive approach by overseeing and resolving IT issues, providing ongoing support, and offering strategic guidance. In essence, an MSP serves as an extension of your internal IT department, equipped with a diverse range of resources, extensive industry expertise, and the ability to deliver cost-effective and cutting-edge solutions.
By partnering with a managed IT service provider, businesses can offload their IT complexities and focus on core operations. An IT services provider acts as your trusted technology ally, going beyond fixing problems to preventing them. They function as vigilant technology guardians, constantly monitoring your systems to ensure smooth and secure operations.
The ultimate aim of a services provider is to streamline your IT processes, minimise downtime, enhance security measures, and ultimately drive your business's success. So, when you think of managed services, envision a strategic partner dedicated to empowering your business through technology. They are not just tech support but your IT superheroes, supporting and enabling your growth journey.

Understanding the distinction between a Managed IT Services provider and doing it yourself with Software as a Service (SaaS) can be perplexing for many. Think of Managed Services as a bespoke gourmet dining experience where a dedicated chef caters to your specific needs. In contrast, SaaS resembles a buffet with many options, but they lack customisation.

Our Managed Services encompass a wide array of IT solutions meticulously designed and managed by our expert team to meet your business's precise requirements. This includes network monitoring, workplace infrastructure, cyber security and support. These solutions are connected and plugged into our orchestration tools to ensure a holistic, connected, secure IT environment. This improves your experience of the Managed IT Service, and most importantly, improves uptime and security!

On the other hand, managing your own separate SaaS subscriptions involves accessing cloud-hosted software, and understanding the complexities of their siloed security and API’s.

Both models have their merits. SaaS works well for standalone applications that require minimal integration or customisation of your end-user systems. However, when it comes to strategic and deeply integrated IT functions that underpin your core business, Managed IT Services offers customers a superior fit, providing tailored solutions that drive optimal outcomes.

When faced with the decision of choosing a Managed Service Provider (MSP), businesses often grapple with the dilemma of opting for the largest MSP versus the best MSP. While a large MSP may boast extensive resources, size alone does not guarantee the ideal fit for your business.
Selecting an MSP should align with your specific needs, company strategy, and operational requirements. The best MSP for your business is the one vendor that understands your industry, possesses the ability to scale alongside your growth, and offers a defined set of tailored solutions that address your unique demands.

The Importance of a Customised Approach in Managed IT Services

Managed IT Services are far from a one-size-fits-all solution. Every business has its own distinct needs, growth aspirations, and challenges. A customised approach in managed IT services ensures that your IT infrastructure, services, and support are perfectly aligned with your specific business goals and operational necessities.
Customisation within IT services spans a wide spectrum, encompassing software installation, tailored network configurations, managed security, user access management, bespoke software solutions, and specialised support. The goal is to create an IT environment that seamlessly fits your business, fostering efficiency and enabling success.

Our remote monitoring services offer real-time oversight of your IT systems, enabling us to promptly address any issues that arise, often resolving them before you even notice a problem. We set up and manage remote firewall administration to ensure you and your data are always protected.
Additionally, our user access accounts management ensures secure access to your business systems and data, adhering to the principle of "least privilege" to protect your business from potential security breaches.

We also provide consultation and set-up services for Phones and Business Internet, including VoIP solutions for lower costs and enhanced service reliability. Furthermore, our Cyber Security services encompass comprehensive network security measures and Cyber Essentials training for managing your team, bolstering your business's defence against cyber threats.
Our project consultancy services provide expert advice and tailored strategies to meet your specific business needs. Whether you are embarking on a new IT project or seeking to optimise your existing operations, we can guide you towards the best solutions that support your business growth.

At PS Tech, we go beyond being a managed service provider—we are your dedicated partner in harnessing technology to drive success.

By choosing us, you are opting for a partner committed to meeting the needs of your business. We go beyond providing generic managed IT services—we invest the time to understand your business, your current application service providers, your strategy and objectives.
Our team believes in the power of tailored solutions rather than one-size-fits-all approaches. We offer a comprehensive suite of services, including automation, infrastructure management, remote monitoring, advanced cyber security, technical support and more, all designed to optimise your business operations.

As a medium-sized managed service provider ourselves, we possess firsthand knowledge of the unique challenges and opportunities faced as managed service providers by medium to large corporations and full-sized small businesses too.
At PS Tech, we are not just your Managed Service Provider; we are your dedicated partner in achieving success in your business.