IT SUPPORT SERVICES

Managed proactive support for your users and network

Business IT Support

PS Tech’s primary line of business is providing IT Support and Managed IT Services to Businesses, from 1 to 500 users. The majority of our clients are the 1 to 50 user segment.

Business IT Support can be packaged to suit your business needs. However our ‘off the shelf’ IT Support plans suit most clients needs.

Support Plans

Click a plan to see what is included, or scroll down for a summary of the benefits.

Which plan is right for my business?

Pay As You Go

Just call when you need us!
  • Suitable for small businesses and home offices
  • You control the costs
  • No committement
  • Fast and Professional help when you need it
  • Benefit from PS Tech’s advice, care and excellent pricing

Retainer

Pre-Pay and Block Time plans
  • Suitable for businesses of 1 to 10 users
  • You control the costs
  • Cheaper than Pay As You Go
  • Benefit from our Service Level Agreement reponse times
  • 10% discount on On-Site rates
  • 30 day rolling agreement

Managed Service

All Inclusive options
  • Suitable for businesses of all sizes
  • Discounts for 10+ users
  • Predictable costs
  • Proactive monitoring and patching
  • Benefit from our Service Level Agremeent response times
  • Large discounts on our On-Site rates
  • Premium plan is ‘all inclusive’

Why choose PS Tech?

Below are some good reasons to choose PS Tech. We can combine services into a simple monthly plan.

Alternatively, complete the Free Consultation form to have one of our specialists contact you to discuss your IT Support needs.

FREE CONSULTATION

UK Based Help Desk

Our Help Desk is located at our main office in Kent. Technicians are available during business hours to answer queries and IT incidents. Priorities are set to ensure that serious outages or problems are dealt with efficiently. Whenever you or your staff contact us,  your queries and our responses are logged and trackable by yourself via our flexible client portal.

Our Help Desk is contactable using telephone, e-mail, online form or online chat.

This service is included in all of our Business IT Support plans.

UK Based Help Desk

Our Help Desk is located at our main office in Kent. Technicians are available during business hours to answer queries and IT incidents. Priorities are set to ensure that serious outages or problems are dealt with efficiently. Whenever you or your staff contact us,  your queries and our responses are logged and trackable by yourself via our flexible client portal.

Our Help Desk is contactable using telephone, e-mail, online form or online chat.

This service is included in all of our Business IT Support plans.

24/7 Help Desk

PS Tech can provide an out of hours, English speaking help desk service to your travelling users or to your global offices. This is a first line support service, supporting major operating systems and office suites, mobile devices, peripheral support and more.

Cover can be based on: out of UK hours, weekend cover or full 24/7 cover.

Contact us to discuss your specific requirement, and we can tailor a solution to suit.

24/7 Help Desk

PS Tech can provide an out of hours, English speaking help desk service to your travelling users or to your global offices. This is a first line support service, supporting major operating systems and office suites, mobile devices, peripheral support and more.

Cover can be based on: out of UK hours, weekend cover or full 24/7 cover.

Contact us to discuss your specific requirement, and we can tailor a solution to suit.

24/7 Help Desk

24/7 Help Desk

PS Tech can provide an out of hours, English speaking help desk service to your travelling users or to your global offices. This is a first line support service, supporting major operating systems and office suites, mobile devices, peripheral support and more.

Cover can be based on: out of UK hours, weekend cover or full 24/7 cover.

Contact us to discuss your specific requirement, and we can tailor a solution to suit.

Instant Remote Support

Our technicians can securely control your end user’s computers to expedite the resolution of IT issues. This service saves your business time and money.

So long as your user has internet connectivity, we can connect securely. This service is included as standard with all of our Support plans.

Instant Remote Support

Instant Remote Support

Our technicians can securely control your end user’s computers to expedite the resolution of IT issues. This service saves your business time and money.

So long as your user has internet connectivity, we can connect securely. This service is included as standard with all of our Support plans.

On-Site Support

There is no substitute to a local, on-the-ground technical person to handle your users IT and technology needs.

Support plans can include regular weekly, monthly or quarterly visits by one of our experienced IT professionals.

Alternatively, we can supply a permanent person on-site to provide support, manage your systems, and advise you appropriately. Holiday, Sickness… our problem, not yours! Don’t feel you can stretch the budget to a full time individual. A permanent engineer does not have to be full time, we can share the resource as you need.

On-Site Support

There is no substitute to a local, on-the-ground technical person to handle your users IT and technology needs.

Support plans can include regular weekly, monthly or quarterly visits by one of our experienced IT professionals.

Alternatively, we can supply a permanent person on-site to provide support, manage your systems, and advise you appropriately. Holiday, Sickness… our problem, not yours! Don’t feel you can stretch the budget to a full time individual. A permanent engineer does not have to be full time, we can share the resource as you need.

On-Site Support

On-Site Support

There is no substitute to a local, on-the-ground technical person to handle your users IT and technology needs.

Support plans can include regular weekly, monthly or quarterly visits by one of our experienced IT professionals.

Alternatively, we can supply a permanent person on-site to provide support, manage your systems, and advise you appropriately. Holiday, Sickness… our problem, not yours! Don’t feel you can stretch the budget to a full time individual. A permanent engineer does not have to be full time, we can share the resource as you need.

24/7 Network Monitoring

Your servers, computers and network devices need careful monitoring to ensure potential issues are dealt with before they become problems that affect people and productivity.

Our Help Desk will continuously monitor key aspects of your networks health, patch your systems as needed and ensure backups and security systems are optimal.

This service works for business of all sizes and in the modern era of cyber threats, is extremely popular.

Please contact us to discuss how we can offer a proactive service to your business.

24/7 Network Monitoring

24/7 Network Monitoring

Your servers, computers and network devices need careful monitoring to ensure potential issues are dealt with before they become problems that affect people and productivity.

Our Help Desk will continuously monitor key aspects of your networks health, patch your systems as needed and ensure backups and security systems are optimal.

This service works for business of all sizes and in the modern era of cyber threats, is extremely popular.

Please contact us to discuss how we can offer a proactive service to your business.

Virtual IT Manager

Our Managed Service plans include our virtual IT Manager service.

Work with us to plan your starters and leavers, your license renewals, your warranties and hardware maintenance and your mobile device contracts. We can help you plan for your upcoming costs, and find ways to reduce where appropriate.

Speak to us to see how we can take the headache out of managing your IT provision on a day to day basis.

Virtual IT Manager

Our Managed Service plans include our virtual IT Manager service.

Work with us to plan your starters and leavers, your license renewals, your warranties and hardware maintenance and your mobile device contracts. We can help you plan for your upcoming costs, and find ways to reduce where appropriate.

Speak to us to see how we can take the headache out of managing your IT provision on a day to day basis.

Virtual IT Manager

Virtual IT Manager

Our Managed Service plans include our virtual IT Manager service.

Work with us to plan your starters and leavers, your license renewals, your warranties and hardware maintenance and your mobile device contracts. We can help you plan for your upcoming costs, and find ways to reduce where appropriate.

Speak to us to see how we can take the headache out of managing your IT provision on a day to day basis.

On-Site Health Checks

In addition to, or instead of our regular IT Support visits and 24/7 Monitoring, we can arrange for one-off or regular health checks of your network. These can be onsite or dealt with remotely. An experience IT professional will initially put together a document detailing the major elements of your systems, and then key areas will be checked for possible issues. Servers, PC/Mac systems, storage, backups and more. We can then advise you what needs to be fixed, and you can choose how that is dealt with.

This service is ideal for the business who want to control how they systems are maintained, and want keep costs as low as possible.

On-Site Health Checks

On-Site Health Checks

In addition to, or instead of our regular IT Support visits and 24/7 Monitoring, we can arrange for one-off or regular health checks of your network. These can be onsite or dealt with remotely. An experience IT professional will initially put together a document detailing the major elements of your systems, and then key areas will be checked for possible issues. Servers, PC/Mac systems, storage, backups and more. We can then advise you what needs to be fixed, and you can choose how that is dealt with.

This service is ideal for the business who want to control how they systems are maintained, and want keep costs as low as possible.

IT Strategy & Advice

With so many products, solutions, ideas and even opinions, PS Tech have a straight forward and professional approach to suggesting options.

If you are planning upgrades, business expansion or looking to lower costs, PS Tech have the experience to help.

For larger projects, PS Tech can offer PRINCE2 qualified project managers to work with you to deliver your project on time and on budget.

IT Strategy & Advice

With so many products, solutions, ideas and even opinions, PS Tech have a straight forward and professional approach to suggesting options.

If you are planning upgrades, business expansion or looking to lower costs, PS Tech have the experience to help.

For larger projects, PS Tech can offer PRINCE2 qualified project managers to work with you to deliver your project on time and on budget.

IT Strategy Advice

IT Strategy & Advice

With so many products, solutions, ideas and even opinions, PS Tech have a straight forward and professional approach to suggesting options.

If you are planning upgrades, business expansion or looking to lower costs, PS Tech have the experience to help.

For larger projects, PS Tech can offer PRINCE2 qualified project managers to work with you to deliver your project on time and on budget.

Acer
Veeam
Toshiba
Symantec
Sophos
Retrospect
Microsoft
Lenovo
Kaspersky
Contact Us | PS Tech, 1 Church Street, Edenbridge, Kent, TN8 5BD

About Us | PS Tech provide IT solutions & support to business of all sizes. Customer service is our driving force. We are based in Edenbridge Kent.

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