Business IT Support

Straight forward and professional approach to your small business IT support

Business IT Support

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Why Have An IT Support Partner For Your Business?

Technology has become an integrated part of our business day. Businesses of all sizes rely on IT equipment and services to function. Having an IT Partner for your business delivers many benefits including:

An outsourced help desk to provide support for queries and issues your staff have on a day to day basis, reducing down-time and improving productivity.

Compliance with GDPR in that your IT assets and the data they hold are managed by another compliant organisation.

A single point of contact when issues arise.

An outsourced IT Manager to manage your IT assets and services, and to act as an expert to consult when you have projects or business plans to implement.

Introducing PS Tech… PS Tech’s primary line of business is delivering IT Support and Managed IT Services to businesses from 1 to 500 users. It’s important to minimise the downtime that tech issues can bring, by getting everything running again, as it should, as quickly as possible. With our experienced IT support team’s quick response times we can minimise that damage to your business.

Business IT Support Services

We have a friendly UK based IT help desk to make sure your issues are dealt with quickly and efficiently, and we can also provide an out of hours IT help desk service. Some issues can be resolved quickly by instant remote support, but for the more complicated, one of our technicians will be happy to come to your premises. We also aim to stop potential issues before they arise via our network monitoring system and proactive monthly support plans. And one less thing for you to worry about will be license and subscription renewals, warranties and mobile device contracts thanks to our virtual IT Manager service. Choosing our services provides your business a wealth of additional expertise and experience.

Click on an IT support service below to learn more.

Disaster Recovery & Data Backup

The need for an IT disaster recovery and data backup plan may not have been something you have had time to think about or implement. But, risks include fire, flood, hardware failure or human error. And with the increase of cyber-crime and other dangers that put our data at risk, steps should and can be taken to make sure your business is safe. Our monthly support plans and our separate Pro Backup Desktop and Pro Backup Server plans give you peace of mind in knowing that your data is safe and secure.

Support Plans

All of us at PS Tech are very aware that business costs need to be kept to a minimum. That is why we have different business IT support plans to fit different business budgets. And even within the chosen IT support plan, we can be flexible.

We offer Pay as You Go IT support (ad-hoc or a Time and Materials agreement), which allows you to control cost and know exactly what you are paying for. Alternatively, our Retainer IT support agreements work on the simple basis that you pay in advance for the services, either blocks of time, or funds on account. Finally, our Monthly Support Plans (or managed service plans to some), are a simple per user per month cost including unlimited remote support time, a raft of proactive IT services and optional discounted on-site time from our qualified technicians.

Click on a plan above to see what is included, or scroll down for a summary of the benefits.

Which plan is right for my business?

Free IT Support Consultation

We offer a free IT Consultation to discuss your initial business needs and challenges. Our experienced consultants will look at your current setup, infrastructure and processes, and will identify areas where cost and time savings can be made, or productivity or security improvements can be introduced. Please fill in the form below for a free no obligation consultation.

FREE CONSULTATION

Our Mission

Our goal at PS Tech is to provide professional and efficient IT support for small to medium sized businesses. We are very cost effective and provide a straight forward, plain-speaking approach. We also aim to take away some of that day to day stress of running a business. 

You can contact us by phone, email, online chat or message, or complete a free consultation form above to arrange a call-back from one of our consultants with no commitment.

UK Based Business IT Support Help Desk

UK Based Help Desk

Our Help Desk is located at our main office in Kent. Technicians are available during business hours to answer queries and IT incidents. Priorities are set to ensure that serious outages or problems are dealt with efficiently. Whenever you or your staff contact us,  your queries and our responses are logged and trackable by yourself via our flexible client portal. 

Our Help Desk is contactable using telephone, e-mail, online form or online chat.

This service is included in all of our Business IT Support plans.

24/7 Business IT Support Help Desk

24/7 Help Desk

PS Tech can provide an out of hours, English speaking help desk service to your travelling users or to your global offices. This is a first line support service, supporting major operating systems and office suites, mobile devices, peripheral support and more.

Cover can be based on: out of UK hours, weekend cover or full 24/7 cover.

Contact us to discuss your specific requirement, and we can tailor a solution to suit.

Instant Remote IT Support

Instant Remote Support

Our technicians can securely control your end user’s computers to expedite the resolution of IT issues. This service saves your business time and money.

So long as your user has internet connectivity, we can connect securely. This service is included as standard with all of our support plans.

On-Site IT Support

On-Site Support

There is no substitute to a local, on-the-ground technical person to handle your users IT and technology needs.

Support plans can include regular weekly, monthly or quarterly visits by one of our experienced IT professionals. Our regular visits come highly recommended by clients who use this service as part of their IT Support strategy.

Alternatively, we can supply a permanent person on-site to provide support, manage your systems, and advise you appropriately. Holiday, sickness… our problem, not yours! Don’t feel you can stretch the budget to a full time individual. A permanent engineer does not have to be full time, we can share the resource as you need.

We can provide this service to any businesses in the South East of England, and any London businesses.

24/7 Network Monitoring

24/7 Network Monitoring

Your servers, computers and network devices need careful monitoring to ensure potential issues are dealt with before they become problems that affect people and productivity.

Our Help Desk will continuously monitor key aspects of your networks health, patch your systems as needed and ensure backups and security systems are optimal.

This service works for business of all sizes and in the modern era of cyber threats, is extremely popular.

Please contact us to discuss how we can offer a proactive service to your business.

Virtual IT Manager

Virtual IT Manager

Our Monthly IT Support Plans include our virtual IT Manager service.

Work with us to plan your starters and leavers, your license renewals, your warranties and hardware maintenance and your mobile device contracts. We can help you plan for your upcoming costs, and find ways to reduce where appropriate.

Speak to us to see how we can take the headache out of managing your IT provision on a day to day basis.

On-Site IT Health Checks

On-Site Health Checks

In addition to, or instead of our regular IT Support visits and 24/7 Monitoring, we can arrange for one-off or regular health checks of your network. These can be onsite or dealt with remotely. An experienced IT professional will initially put together a document detailing the major elements of your systems, and then key areas will be checked for possible issues. Servers, PC/Mac systems, storage, backups and more. We can then advise you what needs to be fixed, and you can choose how that is dealt with.

This service is ideal for the business who want to control how they systems are maintained, and want keep costs as low as possible.

IT Strategy & Advice

IT Strategy & Advice

With so many products, solutions, ideas and even opinions, PS Tech have a straight forward and professional approach to suggesting options.

If you are planning upgrades, business expansion or looking to lower costs, PS Tech have the experience to help.

For larger projects, PS Tech can offer PRINCE2 qualified project managers to work with you to deliver your project on time and on budget.

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Provider of IT solutions & support

    

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Address | PS Tech 1 Church Street, Edenbridge, Kent, TN8 5BD      Telephone | 01732 243100