Summary of role

This role is about ensuring our clients experience the very best in customer/client service. This role is front-of-house, answering phone calls and responding to email communication. It involves capturing accurate information from the client and logging it into our in-house computer systems. You will be responsible for handling incoming and outgoing equipment deliveries and collections, and accurate information is recorded for these services. It is a pivotal role, as other team members will rely on you to organise various actions to ensure the client receives a service that exceeds their expectations.

PS Tech values

We expect any individual within our organisation to always aspire to these values:

  • Excellence: Look to achieve excellence in all areas of your work.
  • Respect: We always put the client first and value their business. We show respect to our colleagues and our clients, regardless of their level of expertise.
  • Quality: Through being thorough, provide a quality service. We also look to improve quality at every time we follow a process, or deliver a piece of work.
  • Integrity: We place a very high value on honesty, trustworthiness, and loyalty. Dishonesty has no place in PS Tech.
  • Simplicity: We keep things simple. This aids the achievement of our values.

Main duties

  • Uphold the company’s values and professional standards
  • Maintain a good working relationship with clients and colleagues
  • Taking and directing phones calls from clients and suppliers
  • Log support tickets that come in by phone
  • Check we have up-to-date contact details
  • Assist with customer and end user on-boarding and off-boarding tasks
  • Logistics support (book deliveries and collections, pack items to ship, follow-up on deliveries and collections)
  • Procurement support (ordering items for office, stock, ordered items, subscriptions/licenses
  • Following up on-site repairs / engineer visits from external or internal resources
  • Checking goods and items delivered to our head office against purchase order, and physical condition
  • Maintain customer service and accounts email inbox and related communications
  • Administrative and data input/sorting related tasks

General expectations

  • Within commutable distance to our Uckfield office
  • Good communicator both internally and with our clients, in-person, written and phone
  • Enthusiastic with friendly phone manner
  • Team member

Essential skills and experience

  • Ability to work in an office environment
  • You will need an excellent telephone manner and written communication skills
  • You will need to be organised and be able to prioritise to meet deadlines
  • An ability to manage your time effectively will be important
  • You will need to be familiar with Microsoft Windows and the core functions of Microsoft Word and Excel, as well as be proficient using the internet

Reporting

Reporting to the Operations Director as a member of the customer services team.

Work environment and conditions

This is a full-time role based in our office in Uckfield. You will be provided with company owned and configured equipment that is needed for your role.

Normal working days are Monday to Friday excluding Bank Holidays. Our normal business hours are 08:30 – 17:30. Working hours for this role are flexible within these times.

How to apply - Customer Service Team Member
If you think you are the right person to join our growing, professional and friendly team, please use the form below to send us your details along with your CV which you can attach as either a .docx or .pdf file.
Click or drag a file to this area to upload.