MONTHLY SUPPORT PLANS
All inclusive, cost effective business IT support
All Your IT Requirements Together in a Simple Per Month Cost
Our Monthly IT Support Plans are a great way to have all of your IT requirements looked after for a simple per user per month cost. These are Managed Service Plans, incorporating key services that you may want to outsource to us for support and management.
Just choose a plan, and we’ll do the rest!
These plans all offer unlimited remote IT support time¹ providing support of your systems.
See below for a detailed comparison of our Monthly IT Support Plans:
ESSENTIALS
Great for small businesses
- Unlimited¹ reactive support requests / incidents per month for included hardware / software
- Log support requests / incidents by phone, email & web chat
- Log and manage support requests / incidents via Online Portal
- Our standard Service Level Agreement
- Secure remote control of all your computers and servers
- Account manager to handle queries, provide quotes and escalate issues
- Weekly checks² of your backup logs and remediation
- Weekly checks² of your security (Anti Virus) logs and remediation
- Configure devices to install automatic updates from Microsoft
- Changes to user accounts included (add, remove or change user accounts / Microsoft 365 / other Email)
- Management of your software licensing and SAAS subscriptions
- 10% discount on our on-site rates
PRO
Proactive support
- As Essentials, plus:
- Proactive real-time monitoring of your network and Servers plus daily PC/Mac health checks
- Managed Anti Virus for each desktop/laptop computer (Windows and Mac)
- Advanced security software from Sophos for each included Server
- Proactive weekly check and installation of available critical patches. Includes Microsoft and supported 3rd party Apps
- Monthly check and installation of non-critical patches (desktop & server). Includes Microsoft and supported 3rd party Apps
- Daily checks of your backup logs² and remediation. 6-monthly tests of your backups
- Broadband management (Liaise with ISP to resolve issues)
- Domain management (Update DNS records as needed. Free domain renewal service if required)
- Install minor updates to existing applications across devices/servers
- 15% discount on our on-site rates
PREMIUM
All inclusive
- As Pro, plus:
- Full outsourced IT department function
- 200Gb Cloud Backup for each server (low cost larger plans available)
- Asset management and reporting (Hardware, Software, Subscriptions)
- Install new applications and major upgrades to existing applications across devices/servers
- Mobile device management
- Outsourced on-boarding and off-boarding service for your new starters and leavers. Includes build/setup of new equipment³ for users (desktops/laptops/mobile devices)
- Re-image existing equipment³ as needed to solve issues
- 20% discount on our on-site rates
Comments
1. Unlimited support is offered remotely only, and on a best effort basis. Sometimes we need to provide an alternate solution rather than spend excessive valuable time on a problem.
2. Weekly and Daily checks of backup and security software is on the basis that logs can be forwarded to us by email, checked via an accessible portal, or checked as a supported product by our Monitoring & Control Tool.
3. Setup of new equipment, and re-imaging of existing equipment is subject to the equipment being supplied by PS Tech, or deemed supportable at the time of the incident/need.
Provider of Managed IT Services & Support
Telephone | 01732 243100
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