MONTHLY SUPPORT PLANS

All inclusive, cost effective business IT support

All Your IT Requirements Together in a Simple Per Month Cost

Our Monthly IT Support Plans are a great way to have all of your IT requirements looked after for a simple per user per month cost. These are Managed Service Plans, incorporating key services that you may want to outsource to us for support and management.

Just choose a plan, and we’ll do the rest!

These plans all offer unlimited remote IT support time¹ providing support of your systems.

See below for a detailed comparison of our Monthly IT Support Plans:

ESSENTIALS

Great for small businesses

Unlimited¹ reactive support requests / incidents per month for included hardware / software
Log support requests / incidents by phone, email & web chat
Log and manage support requests / incidents via Online Portal
Our standard Service Level Agreement
Secure remote control of all your computers and servers
Account manager to handle queries, provide quotes and escalate issues
Weekly checks² of your backup logs and remediation
Weekly checks² of your security (Anti Virus) logs and remediation
Configure devices to install automatic updates from Microsoft
Changes to user accounts included (add, remove or change user accounts / Microsoft 365 / other Email)
Management of your software licensing and SAAS subscriptions
10% discount on our on-site rates

PRO

Proactive support

As Essentials, plus:
Proactive real-time monitoring of your network and Servers plus daily PC/Mac health checks
Managed Anti Virus for each desktop/laptop computer (Windows and Mac)
Advanced security software from Sophos for each included Server
Proactive weekly check and installation of available critical patches. Includes Microsoft and supported 3rd party Apps
Monthly check and installation of non-critical patches (desktop & server). Includes Microsoft and supported 3rd party Apps
Daily checks of your backup logs² and remediation. 6-monthly tests of your backups
Broadband management (Liaise with ISP to resolve issues)
Domain management (Update DNS records as needed. Free domain renewal service if required)
Install minor updates to existing applications across devices/servers
15% discount on our on-site rates

PREMIUM

All inclusive

As Pro, plus:
Full outsourced IT department function
200Gb Cloud Backup for each server (low cost larger plans available)
Asset management and reporting (Hardware, Software, Subscriptions)
Install new applications and major upgrades to existing applications across devices/servers
Mobile device management
Outsourced on-boarding and off-boarding service for your new starters and leavers. Includes build/setup of new equipment³ for users (desktops/laptops/mobile devices)
Re-image existing equipment³ as needed to solve issues
20% discount on our on-site rates

Comments

1. Unlimited support is offered remotely only, and on a best effort basis. Sometimes we need to provide an alternate solution rather than spend excessive valuable time on a problem.

2. Weekly and Daily checks of backup and security software is on the basis that logs can be forwarded to us by email, checked via an accessible portal, or checked as a supported product by our Monitoring & Control Tool.

3. Setup of new equipment, and re-imaging of existing equipment is subject to the equipment being supplied by PS Tech, or deemed supportable at the time of the incident/need.

See Micro Business Plans

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